Policies

A few things to know before your appointment.

These policies help us protect the time reserved for each client and keep appointments running smoothly.

By booking an appointment with us, you agree to the policies below.

Cancellations + Rescheduling
We understand that plans change. If you need to cancel or reschedule your appointment, please give us at least 48 hours’ notice.

Appointments changed or cancelled with less than 48 hours’ notice may be subject to a cancellation fee of 50% of the scheduled service total.

No-Shows
Appointments missed without notice may be charged 100% of the scheduled service total.

Clients with repeated late cancellations or missed appointments may be required to prepay before booking future services.

Late Arrivals
Please arrive on time so we can give your appointment the care and attention it deserves.

If you arrive late, we will always do our best to accommodate you. Depending on the time remaining, your service may need to be adjusted, shortened or rescheduled. The original service price may still apply.

Deposits + Cards on File

Certain services, particularly longer appointments or specialized treatments, may require a deposit or card on file to reserve your appointment.

Any deposit requirements will be communicated before your booking is confirmed.

Deposits may be applied toward your final service total and may be non-refundable for late cancellations or missed appointments.

Service Adjustments
We want you to leave feeling good about your service.

If something about your service does not feel right, please contact us within 7 days of your appointment so we can review your concerns and determine the best next step.

Adjustment appointments are intended to address the original service performed. Requests for a different service than originally agreed upon may be considered a new service and priced accordingly.

Guests + Children
To keep our space comfortable and allow our team to stay focused on appointments, we ask that you avoid bringing additional guests or children unless they are also receiving a service.

If you need to bring someone with you, please contact our team in advance.

Personal Belongings
Please keep personal belongings with you during your appointment. We are not responsible for lost, damaged or unattended items.

Pricing
Prices listed on our website are starting prices and may vary based on your needs.

If your service requires a significant adjustment in price, your provider will discuss it with you before proceeding.

Questions?
If you have questions about a policy or your upcoming appointment, we’re happy to help.